RE: Press Release
For immediate release
NEXT Door & Window Presented with BBB Torch Award
Wins Better Business Bureau Top Award for Business Ethics
Chicago – November 16, 2023 –NEXT Door & Window, a premiere window and door replacement company, has been presented the 2023 Torch Award for Ethics, by the Better Business Bureau (BBB) of Chicago and Northern Illinois.
This award is only given to six-ten businesses each year from a field of over a hundred fully completed and vetted entries. The Torch Award spotlights companies that exemplify marketplace trust and excellence.
Steve Bernas, president and CEO of the BBB says, “The Torch Award is the premier award the BBB can present to a company. While the BBB seal is “The Sign of a Better Business,” Torch Award winners demonstrate extraordinary ethical standards of trust and behavior. These companies represent the highest level of dedication to four key attributes including character, culture, customers, and community.”
“We are so honored to receive this award. Since we opened our doors in 2002, NEXT Door & Window has been committed to delivering the ultimate door and window replacement experience. We have achieved this through our ongoing commitment to conducting business using the highest possible ethical standards. Using high ethical standards in our business is a concept we instill in our employees from Day #1. It is supported by ongoing education and training and a consistent review of customer feedback and data that keeps us on track.
There are three statistics that we think show clear evidence of our commitment to delivering an exceptional experience in an ethical manner:
- Nearly 50% of our business comes from Repeat and Referral customers
- 95% of our customers say that they will refer friends and family to NEXT
Understanding customer issues requires exceptional listening skills and the ability to ask smart questions. Our team members are trained to listen to our customers throughout the process – from the sales consultation to the final project walk-through. We ask lots of questions and encourage lots of input. The combination of listening and asking questions enables us to anticipate and address issues before they become problems and consistently deliver a positive experience.
We would like to thank our entire team for their commitment to providing the best customer experience and to the BBB for recognizing us with the Torch Award.” – Justin Bartley, President & Founder
NEXT Door & Window provides the ultimate door and window replacement experience.
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